Elite Support

Elite SupportSM Certified dealers deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.


Find Freightliner Elite Support locations.

Western Star

Find Western Star Elite Support locations.

Express Assessment

All Elite SupportSM Certified locations participate in Express Assessment, which means the dealer will provide a preliminary assessment within 2 hours of arrival. This assessment may include needed repairs, parts availability and an estimate of cost and repair time.

Maximizing Uptime

The ultimate goal of the Elite SupportSM Network is maximizing vehicle uptime. Every Elite SupportSM dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.

Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

Every dealership earning the Elite SupportSM certification must meet over 100 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Robust Parts Available

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.

Exceptional Amenities

We know that when we service your vehicle, we're servicing your business. Elite SupportSM Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.